These Terms and Conditions set out the rules for using Playpalm’s platform and services. They explain the relationship between our company and registered users, and the responsibilities each party accepts when creating and operating an account. By registering or using the site you confirm your agreement to these terms and any additional rules published on the platform.
Account holders are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. We require accurate, complete and up‑to‑date information at registration and whenever details change. Users must notify us promptly if they suspect their account has been accessed without authorisation.
We may place limits on account activity, including deposit, wager and withdrawal limits, and we may require account verification documents before allowing certain transactions. Failure to provide requested verification information may lead to temporary suspension or closure of the account until checks are completed.
Access to the platform is restricted to individuals who meet the minimum legal age for gambling in their jurisdiction and who are otherwise permitted to use our services. Only one account is permitted per person, household or same device unless expressly authorised. Users must not open multiple accounts to circumvent limits, self‑exclusion or bonus restrictions.
Users must not use the platform for unlawful purposes or in ways that may harm the service, other users or third parties. Prohibited activity includes fraud, money laundering, manipulating games or promotions, exploiting technical faults, and abusive behaviour towards staff or other players. We reserve the right to investigate suspicious activity and to restrict, suspend or close accounts where terms are breached.
Promotions are subject to specific terms which form part of these Terms and Conditions. Bonuses may carry wagering requirements, game contribution rules and maximum bet limits during play‑through. Certain payment methods or account statuses may be excluded from promotional eligibility. We reserve the right to withhold, reclaim or cancel promotional rewards in cases of suspected abuse or breach of the promotional rules.
Deposits must be made from accounts or payment instruments that belong to the account holder. Withdrawal requests are subject to verification checks to confirm identity and source of funds. We may apply minimum or maximum withdrawal limits and perform additional checks for large or unusual transactions. Processing times and methods depend on the chosen payment option and are outlined in the cashier section.
If a dispute arises you should contact customer support with full details so we can investigate. We aim to respond promptly and to resolve matters fairly. If you remain dissatisfied after internal review, further escalation options may be available as set out in our complaints procedure and within the applicable law of the user’s residence.
We may update these Terms and Conditions from time to time. When changes are made we will publish the revised version on the site and, where appropriate, notify registered users. Continued use of the platform after publication of updated terms constitutes acceptance of those changes. Users are responsible for reviewing the current terms periodically.
