This Privacy Policy explains how Playpalm collects, uses and protects personal information when you create an account, use our services or visit our website. We are committed to respecting your privacy and handling your data responsibly. This page sets out the categories of information we process, why we process it and the choices available to you.
We collect several categories of information necessary to provide our services, manage accounts and meet legal obligations. The main categories are described below.
Personal data includes information that identifies you or can be used to contact you, such as your full name, date of birth, postal address, email address, telephone number and government‑issued identification where required for verification. We also process account credentials, security questions and any communication you send to our support team.
Technical data covers information collected automatically when you access our site or app. This includes IP address, device identifiers, browser and operating system details, connection information, pages visited and error logs. We use this data to maintain and secure our services and to improve performance on different devices.
Transactional data relates to deposits, withdrawals, wagers, bonuses and other account activity. It includes payment method details (partially masked for security), transaction amounts, timestamps and betting history. We retain transactional records to process payments, resolve disputes and to comply with applicable record‑keeping requirements.
We use personal, technical and transactional data to:
We maintain administrative and technical measures to protect information against unauthorised access, loss or misuse. Access to personal data is restricted to authorised personnel and third parties that perform services on our behalf. Where appropriate, data is stored in encrypted form and we regularly review our security controls.
We use cookies, web beacons and similar technologies to provide essential site functionality, remember preferences and for analytics. Some cookies are necessary for operations; others are used for performance measurement and to help us understand how the site is used. You can manage cookie preferences through your browser or the cookie settings on our site.
You have rights over your personal data, including the right to access, correct and request deletion of information, subject to legal and operational limits. You may also object to or request restrictions on certain processing, and where applicable, request data portability.
To exercise your rights, contact our support team through the account settings or support channels. We will respond to valid requests in line with applicable law. Certain information may be retained where necessary for legal compliance, dispute resolution or legitimate business purposes.
We may share data with third parties that provide services such as payment processing, identity verification, fraud prevention, hosting and analytics. These parties act as processors and are required to protect data in accordance with this policy. We may also disclose information where required by law or to protect our rights.
We may update this policy from time to time. Any material changes will be communicated by posting a revised policy and, where appropriate, notifying account holders. Please review this page periodically to stay informed about how we handle your information.
