At Playpalm we are committed to promoting safer gambling and helping players keep play enjoyable and under control. We recognise that gambling should be a form of entertainment and that some people need extra tools or support to manage their activity. This page explains the principles we follow and the practical measures available to help players stay safe and in control.
Our approach is built on clear, preventive steps: making controls easy to find and use, encouraging sensible limits, and responding quickly when a player needs extra support. We aim to provide straightforward information, visible safer‑gambling options and fair processes for players who choose to restrict or close their accounts.
Players can access a range of controls designed to reduce harm and limit exposure. These tools are available through the account settings and, where needed, through our support team.
Deposit limits let players cap how much they can add to their account over a day, week or month. Players can lower or raise these limits from their account settings; increases may be subject to a waiting period to prevent impulsive changes.
Loss limits allow players to set a maximum amount they are prepared to lose in a chosen period. These limits provide an extra layer of financial control alongside deposit restrictions and are applied immediately once set.
Time limits and reality checks help manage session length. Players can opt in to timed pop‑ups that remind them how long they have been playing, or set automatic session time limits. Short account breaks (time‑outs) are available for those who need a temporary pause.
For longer‑term help, self‑exclusion allows players to suspend access for weeks, months or permanently. Self‑exclusion can be requested through account settings or via support; during the exclusion period the account is closed to play and promotional contact is stopped.
Early signs of harm include chasing losses, hiding activity, neglecting responsibilities, and sudden changes in financial behaviour. If you or someone you know shows these signs, it is appropriate to tighten limits, take a break or seek professional help.
If you need further assistance, contact recognised UK organisations such as GamCare, Gambling Therapy or Gamblers Anonymous. These services offer confidential advice, assessment and structured support. If immediate help is required, consider speaking to a medical professional or local support service.
