Responsible Gambling at Playpalm Casino

At Playpalm we take safer gambling seriously. We want play to stay enjoyable and under your control, so we provide tools, clear information and access to support to help you manage your activity. If you ever need help, our team is available via live chat or email at [email protected].

Player protection principles

We follow a harm‑minimisation approach that puts your safety first. That means we act to prevent underage play, verify identity where needed, and intervene if we see signs of risky behaviour. We also respect privacy and handle personal data securely while offering options to limit account activity.

Activity-control tools

You can control how you play using a range of in‑account tools. These are available in your profile and can be adjusted at any time. We encourage players to set limits that match their budget and lifestyle before starting to play.

Deposit limits

Set daily, weekly or monthly deposit limits to manage spending. Limits can be reduced immediately; increases may require a cooling-off period. Typical minimums start from small amounts so you can choose the level that suits you.

Loss limits

Loss limits let you cap total losses over a set period. These are useful if you want to control how much you can lose in a week or month. Any active bonus funds do not change the way these limits apply to your real‑money play.

Time limits and account breaks

Use reality checks and session timers to remind yourself how long you have been playing. Short time-outs - from 24 hours to several weeks - are available instantly. You can also take longer breaks to step away from your account.

Self-exclusion

If you need a longer period away, self‑exclusion closes your account for a set time and restricts access to marketing. We will also block account reactivation requests during the exclusion period and can point you to external support services for additional help.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing to gamble, playing longer than intended, neglecting responsibilities, or feeling distressed about play. If you notice these signs in yourself or someone else, it is important to act early.

Tips for maintaining control

Plan your play - set a budget and stick to it. Use deposit and loss limits, enable session reminders, avoid gambling when drinking or stressed, and never gamble with money needed for bills. Talk to someone you trust if you are worried.

Professional help and support organisations

Independent organisations can offer confidential advice and treatment. In the UK, useful contacts include GamCare and Gambling Therapy. If you need immediate help, contact our support team via live chat or email at [email protected] and we will assist you with tools and next steps.