Playpalm Casino Privacy Policy
This Privacy Policy explains how Playpalm collects, uses and protects personal information when you register, play or otherwise interact with our online casino and sportsbook services in the United Kingdom. We take your privacy seriously and describe below the types of data we collect, why we use it and how you can manage your information.
Types of data we collect
Personal data
When you create an account we collect personal details such as your name, date of birth, contact information (email and phone), residential address and proof of identity. We also retain documents provided for verification and anti‑fraud checks.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers and location data (where permitted). Technical data helps us maintain site performance, prevent fraud and troubleshoot issues.
Transactional data
Transactional records include deposits, withdrawals, bets, game play, bonuses claimed and account balances. Payment details are processed by our payment partners; we keep the transaction metadata needed to operate your account and meet legal obligations.
How we use your information
We use data to provide and improve services, manage your account, process payments and withdrawals, verify identity, detect and prevent fraud, and respond to enquiries. We may also use information to comply with legal and regulatory obligations, and to send essential account-related messages.
Data protection practices
We implement technical and organisational measures to protect personal data against unauthorised access, accidental loss or disclosure. Access to your information is restricted to authorised staff and third-party service providers who need the data to deliver services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to deliver core site functionality, maintain sessions, remember preferences and analyse site usage. You can manage cookie settings in your browser; blocking certain cookies may affect how the site functions.
User rights
You have rights over your personal information, including the right to access, correct or delete data, request restriction of processing, object to certain uses and request portability where applicable. We will consider requests in line with applicable data protection laws.
Access, correction and deletion of data
To review, update or request deletion of your personal data, log into your account or contact our data team. For account-specific requests please contact [email protected]. We may retain certain information where required by law or for legitimate business purposes.
Information sharing and third parties
We share data with trusted third parties such as payment processors, identity verification providers, game suppliers and fraud prevention services. We require these providers to protect your information and only use it for agreed purposes. We do not sell your personal data.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified through the site or to your registered contact details. Please check this page periodically to stay informed about how we handle your information.